Today the scenario at banks has changed, and the bank must know what to look while recruiting their staffs. You must make sure your professionals are thick skinned and can handle any situation. They must have a wealth of experience in associating with colleagues and be able to take decisions independently. Just follow this post to know the top four qualities you must ensure with your staffs that will bring your bank position to the top.
Building Trust and Relationship
You know that a bank is a place where many customers are associated. Building trust must be the primary goal of your staff. Look for officers who can handle customer with a smile and able to provide necessary support. You must train your employees on the ways to attract clients. Whatsoever training you to give, they must be able to build a relationship with the investors. This can happen only with the trust they build with customers. Even though investors select a bank based on the financial status, the relationship with the officials adds more value to their association to your bank.
You need to identify the right hire who can gain the trust of people.
Now, you want to hire candidates for your bank’s vacant position. You will conduct banking aptitude test and then conduct the interview. You have identified two candidates against one posting. Which candidate should you select for the job? Both of them scored the same in your test and interview. Obviously, you must go with the candidate with excellent academic performance. The consistent top performance in academics proves the candidate’s ability in working under pressure. Irrespective of the situation he has performed well in academics. So you must look for a consistent performer rather than a short term performer.
Multiple Task Handling Capability
You have understood the need for trust building and academic performing staff. Along with this, a blend of performing variouswork at one time will add value to your bank growth. You know that banks are always busy and all staffs must know the job of another employee. When one takes leave on an emergency customers cannot wait for the transaction. Hence you must select people who can learn quickly and manage multiple tasks at one time.
Check for terms including relationship banking, interest rates, mortgages, profits and others in their resume. Also, talk to them during the interview to understand about their exposure in the banking industry. Give them situation based aptitude test and check their strength in multiple areas.
You must also check for candidates with various talents like individuals, who have excellent academics and perform well in sports. You may wonder why this isrequired. If they have handled both academics and sports well, then they can work under any tight schedule and still perform on the job. You need such talents to work for your bank.
Finally, you must know their ability to express their thoughts and their confidence level. It does not stop there. Look for people who are multi-linguistic. They can travel across to fetch your bank more investors. Apart from that, they can connect with any customer speaking in the respective language to strike a deal.